Cancellation and Refund Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website www.foodorderkar.com (the “Website”) and our ‘FoodOrderKar’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Customer Cancellation – 

As a general rule Buyer shall not be entitled to cancel Order once placed through app or website or on Phone call. Buyer may choose to cancel Order only within One minute of the Order being placed. However, subject to Buyer’s previous cancellation history, FoodOrderKar reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one minute followed by suspension of account, as may be necessary in the sole discretion of FoodOrderKar.

If Buyer cancels his/her Order after one minute of placing it, FoodOrderKar shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as compensation for the damages suffered by FoodOrderKar, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants.

Non-Customer Cancellation – 

FoodOrderKar reserves the right to collect a penalty for the Orders constrained to be canceled by FoodOrderKar for reasons not attributable to FoodOrderKar, including but not limited to:

a) in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;

b)failure to contact Buyer by phone or email at the time of delivering the Order booking;

c) failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
d) unavailability of all the items ordered by Buyer at the time of booking the Order; or
e) unavailability of all the items ordered by Buyer at the time of booking the Order.

However, in the unlikely event of an item in an Order being unavailable, FoodOrderKar will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

Refunds – 

Buyer may be entitled to a refund for prepaid Orders. FoodOrderKar retains the right to retain the penalty payable by the Buyer from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason; Buyer may be entitled to a refund upto 100% of the Order value if fails to deliver the Order due to a cause attributable to FoodOrderKar however such refunds will be assessed on a case to case basis by FoodOrderKar. Our decision on refunds shall be final and binding.

In case of payment at the time of delivery, Buyer will not be required to pay for:

a) Orders where packaging is either tampered or damaged at the time of delivery;

b) Wrong Order being delivered; or

c) Items missing from Buyer’s Order at the time of delivery.

Provided the same is communicated to FoodOrderKar Customer Care through the Platform before the Order is marked delivered.

The Buyer may be entitled to a refund for prepaid Orders, post deduction of the cancellation fee if any for reasons mentioned above or in a manner as deemed fit by FoodOrderKar in its sole discretion, if refund has been requested due to the following reasons:

a) If the Order could not be delivered within 2 hours;

b) If the Merchant cancels the Order due to reasons not attributable to the Buyer, including but not limited to store being closed, non-availability of items, store not servicing online Orders, overcrowding at store, etc.;

If FoodOrderKar cancels the Order due to reasons not attributable to the Buyer,

The Buyer may be entitled to refund due to the aforesaid reasons up to 100% of the Order value depending upon the nature of the issue. FoodOrderKar reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case FoodOrderKar shall process the cancellation request and refund to Buyer.

Important Note: In case of the complaint of any spurious product, the liability shall solely lie with the Merchant selling the product. FoodOrderKar is merely facilitating the transactions between the Merchant and the Buyer and therefore, FoodOrderKar shall assume no liability with respect to the products sold by the Merchant. FoodOrderKar strictly discourages dealing of any spurious product on its Platform and shall reserve the right to report such incidents to the concerned authorities for appropriate legal actions.